Client Maintenance Windows

To ensure optimal performance of our services, Ditto performs periodic maintenance. During maintenance windows, Ditto services may be temporarily unavailable. We schedule these maintenance windows outside of normal business hours to minimize any impact on your operations. Ditto takes system availability seriously and makes every effort to keep any interruption brief. The chart below specifies Ditto’s planned schedule for maintenance and release windows.

Security/Patch Maintenance Windows

These are regional weekly scheduled maintenance windows during which scheduled security related patches, updates and configuration changes may be performed.

Company Contact Country
Alfreds Futterkiste Maria Anders Germany
Centro comercial Moctezuma Francisco Chang Mexico

Features/Software Release Windows

These are 4 hour windows in which service changes, feature updates, major and minor releases, etc will occur. Ditto will notify clients at least 48 hours in advance of any features/software release windows.

Company Contact Country
Alfreds Futterkiste Maria Anders Germany
Centro comercial Moctezuma Francisco Chang Mexico