Submitting Bug Reports
If you believe you’ve encountered a bug within Ditto’s technology, please send an email to email@example.com with the requested information and answers to the questions below.
|What product, version, and browser (if applicable) did you encounter the issue on?|
|Please provide a description of the issue and the effect it is having.|
|Is the issue reproducible? What steps did you take to reproduce the issue?|
|Did you encounter any specific errors? If so, please include the error codes and descriptions.|
|Please capture an image or video of the issue happening and the effect of the issue.|
|If applicable, what ditto_id or product_id was being utilized when the error occurred?|
|If applicable, what servers were you hitting? What version of the bSDK were you using?|
|What browser, operating system, and hardware (laptop, desktop, and brand) were you using?|
|If applicable, please send the code you were using.|
Ditto’s Client Success team will acknowledge receipt of your bug report within 24 hours and begin our investigation into a resolution as soon as possible.